Returns

Western Dust does not offer refunds, returns, exchanges or store credit for change of mind.

No change-of-mind returns

Please choose carefully before placing your order. We do not accept returns if you change your mind, order the wrong item, find the item cheaper elsewhere, decide you no longer want it, or do not like the item once received.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged, incorrect or not as described, contact us as soon as possible with your order number and clear photos of the issue.

We may need to assess the item before confirming the appropriate remedy.

Australian Consumer Law

Nothing in this policy limits your rights under Australian Consumer Law. If an item fails to meet a consumer guarantee, you may be entitled to a repair, replacement or refund depending on the issue.

Items that cannot be returned

Unless required by law, we do not accept returns for gift cards, personalised items, custom-made items, used items, worn items, or items damaged after delivery.

Return postage

Please contact us before sending anything back. If a return is required because an item is faulty, damaged, incorrect or otherwise covered by Australian Consumer Law, we will advise the next steps.

How to contact us

To report an issue with your order, contact us with your order number, a short description of the problem and photos where relevant.