Privacy Policy
Last updated: 29 July 2026
Western Dust respects your privacy. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, buy from us, contact us or interact with our online store.
Who we are
Western Dust is an online store based in Queensland, Australia. Our website address is https://westerndust.com.
You can contact us at hello@westerndust.com.
Information we collect
We may collect personal information you provide directly, including your name, email address, phone number, billing address, shipping address, order details, gift note details and messages you send through contact forms.
When you visit our website, we may also collect technical information such as your IP address, browser type, device information, pages viewed, referral source and cookie data.
How we use information
We use personal information to process orders, take payment, ship products, provide customer support, respond to enquiries, manage returns, prevent fraud, improve our website, keep business records and comply with legal obligations.
If you choose to join our mailing list, we may use your email address to send product updates, offers and styling inspiration. You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.
Payments
Payments are processed by WooPayments and its payment processing partners. We do not store full card numbers on our website. Payment providers may collect and process payment details, fraud checks and transaction information under their own privacy terms.
Cookies and analytics
Our website uses cookies and similar technologies to operate the store, keep items in your cart, remember preferences, improve security and understand website performance.
We may use analytics and site tools, including Google Site Kit or Google Analytics, to understand how visitors use the website. These services may collect information such as page views, device details and approximate location.
Who we share information with
We only share personal information where needed to run the store, deliver orders, provide services or meet legal obligations. This may include payment providers, shipping carriers, website hosting providers, analytics providers, email service providers, professional advisers and government or law enforcement bodies where required by law.
Overseas disclosure
Some service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to use reputable providers and protect personal information.
How long we keep information
We keep order and customer information for as long as needed to provide services, manage returns, keep business records, meet tax and accounting requirements, resolve disputes and comply with legal obligations.
Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No website or online transmission is completely secure, so we cannot guarantee absolute security.
Access and correction
You may contact us to ask for access to personal information we hold about you, or to request a correction if you believe it is inaccurate, incomplete or out of date.
Complaints
If you have a privacy concern, contact us at hello@westerndust.com. We will review your concern and respond within a reasonable time.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be published on this page.